Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every bet can result in a loss, regardless of previous results, personal beliefs or patterns observed in a game. A win does not mean that another win is due, and a loss does not mean that a win is about to happen. Games and outcomes are not a reliable source of income.

Approach gambling as a leisure activity with a cost, in the same way you might budget for other forms of entertainment. Only use money that is available after essential expenses, such as rent or mortgage payments, food, bills, education, transport and other financial commitments. Never use borrowed money, credit intended for necessities or money set aside for important expenses to gamble.

• Set a spending limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from gambling.
• Keep gambling separate from essential household money.
• Do not chase losses by placing larger or more frequent bets.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Remember that bonuses, promotions and complimentary offers are not free money and may involve conditions.
• Treat wins as part of the gambling experience rather than money that must be reinvested.
• Never gamble to impress another person, respond to pressure or recover money quickly.

It can also help to discuss your limits with someone you trust. A trusted person may notice changes in your behaviour or spending before you do and can provide practical support when you want to take a break.

Making decisions in advance can reduce the chance of impulsive gambling. Consider your available entertainment budget, how often you want to play and the maximum time you are comfortable spending. Once a limit has been reached, stop gambling rather than changing the limit to continue.

Money limits

Use the responsible gambling tools available through your account or contact the relevant support channel to ask about the options that may apply to your account. Depending on the service and your circumstances, these options may include deposit controls, wagering or spending limits, loss limits, cooling-off periods, account breaks and account closure. Limits may take effect according to the applicable process and may not always apply retrospectively, so review the information provided before confirming a setting.

Time limits

Set an alarm or use a timer to remind yourself when your planned session is over. Avoid keeping a gambling site or app open when you are not actively using it. Regularly check your account activity, deposits and withdrawals so that you have a clear view of how much time and money you are spending.

Taking a break or closing an account

If you want to stop gambling for a period, request a break or use an available self-exclusion option. If you feel that you need to stop permanently, ask for your account to be closed and avoid opening another account to continue gambling. You should also consider blocking gambling-related advertising, removing saved payment methods and asking your bank or payment provider whether additional gambling controls are available.

Account limits are only one part of a safer gambling plan. They should be combined with honest self-reflection, financial planning and support from people or services that can help. If you set a limit and find it difficult to keep to it, stop gambling and seek assistance rather than trying to manage the problem alone.

Gambling can become harmful gradually. It is worth taking a break and seeking advice if you notice that gambling is taking more time, money or attention than intended. You do not need to wait until a serious problem develops before asking for help.

• Thinking about gambling frequently or feeling unable to concentrate on other activities.
• Increasing bets or spending more time gambling to achieve the same excitement.
• Trying to win back money that has already been lost.
• Hiding gambling, deposits, withdrawals or losses from family, friends or colleagues.
• Borrowing money, selling possessions or missing bills to fund gambling.
• Feeling restless, irritable or uncomfortable when attempting to stop or reduce gambling.
• Gambling to escape stress, loneliness, sadness, anxiety or other difficult feelings.
• Missing work, study, sleep, social activities or family commitments because of gambling.
• Arguing with people close to you about gambling or experiencing relationship difficulties.
• Feeling guilt, shame, hopelessness or distress after gambling.
• Returning to gambling soon after deciding to stop.
• Using more than one account or attempting to avoid limits or restrictions.

These signs do not represent a diagnosis, but they are reasons to pause and consider support. A qualified counsellor, financial counsellor, doctor or mental health professional can help you understand what is happening and develop a practical plan. Support is available even if your gambling is occasional or you are unsure whether it is a problem.

If gambling is causing immediate distress

Stop gambling and move away from the account or device. Speak with someone you trust and contact an appropriate health or crisis support service in Australia. If you or someone else is in immediate danger, contact emergency services. Gambling-related stress can feel overwhelming, but help is available and you do not have to manage it alone.

Australian players can seek confidential gambling support through national and state or territory services, including Gambling Help Online and local gambling counselling providers. You may also speak with your general practitioner, a mental health professional, a financial counsellor or a trusted community service. These services can provide information, counselling, financial guidance and referrals suited to your circumstances.

Parents, partners, family members and friends can also seek support. You do not need to be the person gambling to ask for advice about setting boundaries, protecting household finances or starting a supportive conversation. Try to raise the subject calmly, avoid blame and focus on the effects that gambling is having on people and daily life.

Young people and vulnerable people

Gambling services are intended for adults who meet the applicable legal requirements. Do not allow children or other unauthorised people to use your account, device or payment methods. Keep account credentials private, use appropriate device security and log out after each session. If someone else may access your account, change your password and review account security without delay.

People who are experiencing financial stress, mental health difficulties, substance use concerns or pressure from others may be more vulnerable to gambling harm. If this applies to you, consider avoiding gambling altogether and seek professional advice before opening or using an account.

Our approach

Ricky Casino provides information and responsible gambling tools to help players make informed choices. We may apply account checks, restrictions or other measures where required by applicable rules, our policies or information available to us. These measures cannot remove all gambling risk, and players remain responsible for monitoring their own activity and requesting help when needed.

For questions about available limits, breaks, self-exclusion or account closure, use the support options provided on the website. Please do not send sensitive personal, financial or account information through an unsecured channel. Read the applicable terms and conditions for further information about account access, payments, promotions and responsible gambling processes.

The safest choice for some people is not to gamble. If gambling no longer feels controlled, enjoyable or affordable, stop playing, use the available account restrictions and contact a suitable support service. Seeking help early is a positive and responsible step.