Privacy Policy

When you use Ricky Casino, we may handle information that identifies you, relates to your account or is reasonably connected with your use of the website. The type of information collected depends on the services you use, the actions you take and the information needed to meet legal and operational requirements.

Account and identity details

This may include information such as your name, date of birth, residential details, contact details, username, account preferences and other information provided when you register or update an account. We may also record information about your communications with us, including questions, complaints, requests and support conversations.

Verification information

To confirm identity, eligibility and account ownership, we may request verification documents or other supporting information. This can include documents or details used to check identity, age, residence, payment ownership and the source or legitimacy of activity where appropriate. Verification information is handled for account security, anti-fraud checks and compliance purposes.

Payment and transaction records

We may keep records of deposits, withdrawals, wagers, account balances, bonuses or other account activity where relevant to the service. Payment information may be processed through payment providers. We may receive information needed to confirm and reconcile a payment, but we do not necessarily receive or store all payment card details.

Technical, device and usage data

When you visit or use the website, technical information may be collected, such as your IP address, browser type, device details, operating system, language settings, pages viewed, approximate location, access times and information about how you interact with the site. This information can help us operate the website, maintain security, understand performance and improve the player experience.

Ricky Casino may use personal information for the purposes reasonably connected with operating an online casino service and managing player accounts. These purposes may include:

• Creating, administering and maintaining your account.
• Processing and recording deposits, withdrawals and other account transactions.
• Providing website features, gaming services, account tools and customer support.
• Confirming your identity, age, account ownership and eligibility to use the service.
• Carrying out security, fraud prevention, risk assessment and anti-money laundering checks.
• Detecting suspicious, unlawful, abusive or unauthorised activity and protecting players and the website.
• Meeting legal, regulatory, tax, accounting and other obligations that apply to the service.
• Responding to questions, complaints, data requests and other communications.
• Monitoring, testing and improving the reliability, functionality and security of the website.
• Sending service messages, account notices and other information needed to administer your account.
• Sending marketing communications where permitted and where you have provided consent or another valid permission applies.

Where information is used for marketing, you can choose to stop receiving promotional messages. Stopping marketing messages will not normally prevent us from sending important service, security or account-related communications.

We may combine information from your account, transactions, device and website activity where this is reasonably necessary for the purposes described in this policy. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

Cookies and similar technologies

Ricky Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account sessions, improve performance, understand website usage and help protect the service. Some cookies may be placed by service providers that help operate website features, analytics, security or communications.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or functionality of parts of the website, including features that require an active account session. Your browser may also provide tools to delete cookies already stored on your device.

When information may be shared

Information may be shared with trusted service providers where they need it to perform services for or on behalf of Ricky Casino. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, analytics, customer support, communications or security. They are expected to handle information appropriately and only for relevant purposes.

Information may also be disclosed where necessary to comply with a legal or official request, protect the rights and safety of players or other people, investigate suspected fraud or unlawful activity, enforce applicable terms, or protect the website and its systems. If the business or relevant services change ownership or structure, information may be handled as part of that change, subject to applicable privacy requirements.

Security

We use reasonable administrative, technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep account credentials private, use appropriate device security and contact support promptly if you believe your account or information has been compromised.

Personal information may be stored or processed using systems operated by Ricky Casino or by service providers supporting the website. Depending on the technology and services used, information may be handled in Australia or another country. Where information is handled across borders, reasonable steps are taken to support its security and appropriate use.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, record keeping and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time information is retained can depend on its type, the reason it was collected and the applicable obligations.

When information is no longer required, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational requirements. Closing an account does not necessarily result in the immediate removal of every record connected with that account.

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or may lawfully be removed, and withdrawing consent to marketing communications.

To exercise your data rights or ask a privacy question, contact support@22ricky-casinos.com. Please clearly explain your request and provide enough information for us to identify your account and understand what you are asking. We may need to verify your identity before providing information or making changes, as this helps protect accounts from unauthorised requests.

• Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of its use.
• Correction: tell us which information is inaccurate, incomplete or out of date and ask for it to be updated.
• Deletion: ask us to delete your information where it is no longer required or where deletion is otherwise available. Some information may need to be retained because of legal, security, dispute or record-keeping obligations.
• Marketing consent: withdraw your consent to promotional communications or use the unsubscribe option included in a marketing message. Service and account messages may still be sent where necessary.

We will consider privacy requests carefully and respond within a reasonable period. A request may be limited or refused where this is permitted or required by law, including where responding could affect the rights of another person, compromise security checks or interfere with legal obligations. If we cannot complete a request in full, we will explain the relevant reason where appropriate.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on the website will apply to information handled under the updated policy. We encourage players to review this page periodically, particularly before continuing to use the website after an update.